By booking, scheduling, or otherwise engaging R360° Real Estate Photography & Video ("R360°," "we," "us," or "our"), operated by Alpha Resolution Inc., you ("Client") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and R360°. If you do not agree to these Terms, do not book or use our services.
These Terms apply to all services booked through our website (r360state.com), our online order forms, by phone, email, or any other method of engagement.
R360° provides professional real estate photography and media services including, but not limited to:
Scope Limitation: Services are limited strictly to what is described in the selected package or add-ons at the time of booking. Verbal requests made on-site that fall outside the booked scope are not guaranteed and may incur additional charges.
Square Footage: Pricing is based on the square footage provided by the Client at the time of booking. If the actual square footage at the time of the shoot materially exceeds what was reported (by more than 10%), R360° reserves the right to invoice for the applicable upgrade at the standard rate.
Confirmed Appointments: Appointments are confirmed upon receipt of booking through our order form and, where required, payment. Appointment times are approximate — our team will make every reasonable effort to arrive within the scheduled window.
Access Requirements: The Client is responsible for ensuring that R360° has full, unobstructed access to the property at the scheduled time. This includes:
Lockout / No Access: If our photographer arrives and cannot access the property within 15 minutes of the scheduled start time due to reasons within the Client's control (no access code provided, locked gate, no-show, etc.), the appointment will be treated as a same-day cancellation and the full session fee will be charged. No refund will be issued.
People on Property: For best results, the property should be vacant during the shoot. R360° is not responsible for delays caused by occupants, tenants, contractors, or other parties present during the shoot.
Pets: All pets must be secured and removed from areas being photographed prior to our arrival.
Client Cancellation:
R360° Cancellation: R360° reserves the right to cancel or reschedule an appointment due to photographer illness, equipment failure, unsafe weather conditions, or other circumstances beyond our control. In such cases, the Client will receive a full refund or a complimentary reschedule at the Client's preference. R360° is not liable for any damages, losses, or costs incurred by the Client as a result of such cancellation.
Weather Policy: Outdoor and drone services may be rescheduled at R360°'s sole discretion due to inclement weather (rain, high winds, heavy overcast, smoke/haze). Interior photography will proceed as scheduled regardless of weather unless the property itself is inaccessible. If weather prevents drone services on the day of the shoot, indoor photography will proceed and the drone portion will be rescheduled at no additional charge.
The Client is solely responsible for ensuring the property is properly staged, cleaned, and prepared before our team arrives. R360° will not wait for cleaning, staging, or any other preparation tasks to be completed on-site.
Required before our arrival:
No Re-Shoots for Preparation Issues: R360° will not issue refunds or provide complimentary re-shoots for issues caused by inadequate property preparation (e.g., clutter left in frame, lights not on, staging not complete). Any re-shoot requested due to preparation issues will be charged at the standard rate.
Payment Due: Payment is due at the time of booking unless otherwise agreed in writing. R360° reserves the right to require full payment before scheduling or delivering any services.
Accepted Methods: We accept major credit cards, debit cards, and other payment methods as displayed at checkout through our order form.
Delivery Hold: Final deliverables (photos, video, floor plans) will not be delivered until payment is received and confirmed in full. R360° reserves the right to withhold delivery of all media until outstanding balances are settled.
Late Payment: Any invoice not paid within 7 days of the delivery date is subject to a late fee of 1.5% per month (18% annually) on the outstanding balance.
Refund Policy: Refunds are issued only in accordance with the cancellation policy in Section 4. Once media files have been delivered, no refunds will be issued. Dissatisfaction with creative output (composition, style, weather conditions, etc.) does not qualify for a refund.
Chargebacks: If a Client initiates an unauthorized chargeback, R360° reserves the right to pursue recovery of all fees owed, including chargeback fees, legal fees, and collection costs.
Turnaround times are estimates and begin from the date of the completed shoot, not the booking date. Standard delivery windows by service type:
Rush delivery may be available for an additional fee. Contact us prior to booking to confirm availability.
Delivery Format: Photos are delivered as high-resolution JPEGs via an online download gallery. Videos are delivered as MP4 files via download link. Files are available for download for 90 days from the delivery date. R360° is not responsible for maintaining archives beyond this period.
Photo Revisions: Each package includes one round of minor editing revisions (e.g., brightness/exposure adjustments, minor color corrections). Revision requests must be submitted within 5 business days of delivery.
What Does Not Qualify as a Revision:
Re-Shoots: Re-shoots are not included in any package. If a re-shoot is needed for reasons within R360°'s control (technical equipment failure, missed agreed-upon rooms), R360° will schedule a complimentary re-shoot of the affected areas only. Re-shoot requests for any other reason will be quoted at the applicable standard rate.
Upon receipt of full payment, R360° grants the Client a non-exclusive, non-transferable license to use the delivered media for the following purposes:
Prohibited Uses: The license does not permit:
R360° retains full copyright ownership of all photographs, videos, and media created during every session. The license granted in Section 9 does not constitute a transfer of copyright.
Portfolio Use: R360° retains the right to display any media created for Clients in its portfolio, website, social media channels, and marketing materials unless the Client provides written notice prior to the shoot requesting confidentiality. Confidential listing requests must be submitted in writing to info@alphares.net before the appointment date.
Credit: When reasonably possible, R360° appreciates photo credit ("Photo: R360°") but does not require it for standard MLS or marketing use.
All drone operations are conducted in compliance with FAA Part 107 regulations. R360° pilots are FAA-certified. By booking drone services, the Client acknowledges and agrees to the following:
To the maximum extent permitted by applicable law:
Client agrees to indemnify, defend, and hold harmless R360°, Alpha Resolution Inc., and their respective officers, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Good Faith Negotiation: In the event of any dispute, both parties agree to first attempt resolution through good faith communication. Disputes should be submitted in writing to info@alphares.net with a clear description of the issue.
Binding Arbitration: If a dispute cannot be resolved within 30 days of written notice, it shall be submitted to binding arbitration administered by JAMS or a mutually agreed arbitration service, conducted in San Diego County, California. The arbitrator's decision shall be final and binding.
Small Claims Exception: Either party may bring claims in small claims court in San Diego County, California, if the claim qualifies.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Venue for any legal proceedings shall be San Diego County, California.
No Class Actions: The Client agrees to resolve disputes with R360° on an individual basis only and waives the right to participate in class action lawsuits or class-wide arbitration.
R360° collects basic contact and property information necessary to fulfill your booking. This data is used solely for scheduling, delivering services, and communicating with you about your order. We do not sell or share your personal data with third parties except as required to deliver services (e.g., payment processors, scheduling platforms).
By booking our services, you consent to receiving transactional communications related to your order (confirmation, delivery, invoicing). You may opt out of marketing communications at any time.
R360° reserves the right to update or modify these Terms at any time. Updated Terms will be posted at r360state.com/terms-of-service/ with a revised effective date. Your continued use of our services after any such update constitutes your acceptance of the revised Terms.
These Terms, together with any order confirmation or written service agreement, constitute the entire agreement between you and R360° regarding our services and supersede any prior representations, understandings, or agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Reach out to our team — we're happy to clarify anything.
info@alphares.net